Shipping Policy
Last updated: October 8, 2026
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays). You will receive a confirmation email when your order is placed and a second email with tracking once it ships.
Shipping rates & delivery
- Standard shipping (U.S.): 3–7 business days after dispatch. Rates are calculated at checkout based on weight and destination.
- Free standard shipping on U.S. orders over $150, applied automatically at checkout when the threshold is met.
- Expedited shipping: 1–3 business days after dispatch, available at checkout for most addresses.
Delivery estimates are provided by our carriers and are not guaranteed. Weather, carrier delays and peak-season volume can extend transit times.
International shipping
We currently ship within the United States only. If you are outside the U.S. and would like to order, contact us at arslanakram252@gmail.com and we will let you know when international shipping becomes available.
Fragile items
Ceramic candles, lamps and incense holders are hand-finished and packed in protective, recyclable materials. If an item arrives damaged, email us within 7 days of delivery with your order number and photos of the item and packaging, and we will send a replacement or issue a refund.
Address accuracy
Please check your shipping address carefully at checkout. We are unable to reroute parcels once they have shipped, and we cannot be responsible for orders delivered to an incorrect address supplied by the customer.
Lost or stolen packages
If tracking shows your order as delivered but you have not received it, allow 48 hours, check with neighbours and your building's mail room, then contact us. We will work with the carrier to open a claim and make it right.
Questions
Email arslanakram252@gmail.com or use our contact page.