Refund & Returns Policy

Last updated: October 8, 2026

30-day returns

We want you to love what you bring home. If you change your mind, you may return most unused items within 30 days of delivery for a refund to your original payment method.

Eligibility

To be eligible for a return, the item must be unused, in its original condition and in its original packaging. You will also need the order number or confirmation email.

The following items cannot be returned once used or opened for hygiene and safety reasons:

Candles that have been lit
Incense that has been opened or burned
Items marked as final sale at the time of purchase
Gift cards

How to start a return

Email arslanakram252@gmail.com with your order number and the item(s) you wish to return.
We will reply within 2 business days with return instructions and a return address.
Pack the item securely in its original packaging and ship it back using a tracked service. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective or incorrect.

Items sent back without first requesting a return cannot be accepted.

Damaged, defective or incorrect items

Please inspect your order on arrival. If anything is damaged, defective or not what you ordered, contact us within 7 days of delivery with photos. We will cover return shipping and send a replacement or issue a full refund, whichever you prefer.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order for the item you would like.

Refunds

Once we receive and inspect your return we will notify you by email. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. Original shipping charges are non-refundable unless the return is the result of our error.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at arslanakram252@gmail.com.